Our Policy

We’re here to help. If you have any questions regarding the following school policies, for more information please feel free to Contact Us.


  • To Pre-Register for classes

    To Pre-Register and guarantee a space in class, registration must be accompanied by payment in full. Mail (check or credit card) or fax (credit card only) the registration form with payment so that we receive it 1 business day prior to the first class session to take advantage of pre-paid package savings. CAPE will mail, fax or email you a confirmation, and course materials when applicable, time permitting. Walk-in registrants, (space available) must pay tuition plus a $20 surcharge by check or credit card (no cash accepted) at the start of class. Walk-ins should call to confirm availability.

    To Pre-Register for Distance Learning

    Register online, print registration form and fax or mail to CAPE with payment, or call our office.

    All Real Estate continuing education webinars are recorded to meet compliance regulations.

    Reschedule Policy

    Fees apply per person per event. A $20 reschedule fee will be waived if CAPE receives WRITTEN notification at least 1 business day prior to the scheduled seminar. If a suitable alternate class selection is not currently available, the re-scheduled class can be transferred with no fee to a “To Be Scheduled” (TBS) category. TBS class credits may be used anytime in the next two years for any like kind CAPE class. TBS classes will expire after two years. All “no-shows” will be charged a $20 fee to reschedule. There are no refunds for “no-shows”. Note: To reschedule from distance learning to classroom, all distance learning materials must be returned to CAPE in unused and saleable condition with a written request to reschedule.

    Cancellation Policy

    Cape reserves the right to cancel any class due to circumstances occurring beyond our control.

    Completion Time Limit

    Pre-License: All Cape School pre-license courses are good for one year from the date of purchase. Additional extensions may be purchased for students needing more time to complete their course. The materials are constantly being reviewed and updated according to state licensing content outlines which requires us to put the one-year time limit for completion. Our priority is to ensure that our students have the most current and up-to-date information to pass the licensing examination.

    Continuing Education: All Cape School continuing education courses are good for two years from the date of purchase. Additional extensions may be purchased for students needing more time to complete their course. The materials are constantly being reviewed and updated, which requires us to put the two-year time limit for completion. Our priority is to ensure that our students have the most current and up-to-date information.

    Refund Policy

    Refunds apply to tuition fees only not shipping and materials and are per person per event. A WRITTEN refund request must be received in our office 1 business day prior to the start of class. All refunds are subject to non-refundable administrative fees: $25 fee for CE classes and $50 fee for Pre-license classes. These fees will remain on your account for one year, and may be applied to future seminars offered by Cape. Pre-license and Exam Preparation materials are non-refundable. There are NO refunds for completed courses.

    If Cape lowers the price within 30 days of the purchase of a course, a refund for the difference will be issued upon request.

    Substitution Policy

    Cape reserves the right to substitute a comparable course when a course is unavailable due to circumstances beyond our control. If the substitution is unacceptable to the student, Cape will refund all monies paid by the student for the course.

    Certificate Policy

    Normally certificates are given after each class to all attendees who have registered 5 business days in advance. If not received in class, certificates will be mailed or faxed. There is a $10 charge for replacement certificates.

    Fees

    • $35 - Returned Check Fee
    • $10 - Replacement Certificates
    • $18 - Same Day Fax Grading
    • $10 - Same Day Reporting
    • $20 - Walk-in Fee
    • $20 - Reschedule fee for all "no-shows"
    • $25 - Non-Refundable fee for CE refunds
    • $50 - Non-Refundable for Pre-license refunds

    Some states require a filing fee for reporting credits. If your state requires an additional fee, you will see a notification on your state's course listing page detailing the additional fees.

    NO REFUNDS for "No-Shows"

    Promotional Discounts

    Discounts may not be combined. Discounts valid on tuition costs only.

    COVID-19 Classroom Policy

    Cape School follows CDC guidelines and recommendations, including the use of masks in all our classrooms. In addition, class sizes are limited to provide social distancing and classrooms are cleaned and sanitized daily. All students and instructors are encouraged to take their temperatures before coming to class. We will reschedule any student who missed class because they are not feeling well.


  • Privacy

    Cape recognizes and respects its students’ privacy. Course records and personal information are strictly confidential. This privacy policy demonstrates our commitment to your privacy rights. We want you to fully understand the terms and conditions surrounding the gathering of information about our customers. The following privacy policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you.
    We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this privacy policy.

    Definitions

    For the purpose of this privacy policy:

    • Account means a unique account created for you to access or service or parts of our service.
    • Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the company as the legal entity that collects consumers’ personal information and determines the purposes and means of the processing of consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information, that does business in the state of California.
    • Company (referred to as either “the company”, “we”, “us” or “our” in this agreement) refers to Cape School Inc, 13115 W James Anderson Hwy, Buckingham, VA 23921.
    • Consumer, for the purpose of the CCPA (California Consumer Privacy Act), means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
    • Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.
    • Country refers to United States.
    • Device means any device that can access the service such as a computer, a cell phone, or a digital tablet.
    • Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.
    • Personal Data is any information that relates to an identified or identifiable individual.
      For the purposes of the CCPA, personal data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked directly or indirectly with you.
    • Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information to another business or third party for monetary or other valuable consideration.
    • Service refers to the website.
    • Service Provider means any natural or legal person who processes the data on behalf of the company. It refers to third-party companies or individuals employed by the company to facilitate the service, to provide the service on behalf of the company, to perform services related to the service or to assist the company in analyzing how the service is used.
    • Usage Data refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).
    • Website refers to Cape School Inc, Cape Education, and Cape Institute accessible from https://capeschool.com/
    • You means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

    Types of Data Collected

    Personal Data

    While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

    • Email Address
    • First and Last Name
    • Phone Number
    • Physical Address, State, Province, ZIP/Postal Code, City
    • Usage Data
    • Social Security Number
    • License number/NPN
    • Date of Birth
    • Employer
    • Credit Card Information

    Information collected is stored in our customer management system and kept indefinitely.

    Usage Data

    Usage Data is collected automatically when using the service.
    Usage Data may include information such as your device’s Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
    When you access the service by or through a mobile device, we may collect certrain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers, and other diagnostic data.
    We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

    Tracking Technologies and Cookies

    We use cookies and similar tracking technologies to track the activity on our service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

    • Cookies or Browser Cookies. A cookie is a small filed placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.
    • Web Beacons. Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

    Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while Session cookies are deleted as soon as you close your web browser. Learn more about cookies on the Privacy Policies website article.

    We use both Session and Persistent cookies for the purposes set out below:

    Necessary / Essential Cookies
    Type: Session cookies
    Administered by: us
    Purpose: These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided. We only use these cookies to provide you with those services.

    Cookies Policy / Notice Acceptance Cookies
    Type: Persistent cookies
    Administered by: us
    Purpose: These cookies identify if users have accepted the use of cookies on the website.

    Functionality Cookies
    Type: Persistent cookies
    Administered by: us
    Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you have to re-enter your preferences every time you use the website.

    Tracking and Performance Cookies
    Type: Persistent cookies
    Administered by: Third-Parties
    Purpose: These cookies are used to track information about traffic to the website and how users use the website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features, or new functionality of the website to see how our users react to them.

    For more information about the cookies we use and your choices regarding cookies, please visit our cookies policy or the cookies section of our privacy policy.

    Use of Your Personal Data

    The information we collect is required if the user wants to receive continuing education credit or certificates of completion.  Accordingly, we share personal information with state regulatory agencies or their designees for credit processing.

    The company may use personal data for the following purposes:

    • to provide and maintain our service, including to monitor the usage of our service.
    • To manage your account: to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.
    • For the performance of a contract: the development, complaince, and undertaking of the purchase contract for the products, items, or services you have purchased or any other contract with us through the service.
    • To contact you: To contact you be email, telephone calls, SMS, or other equivalent forms of electronic communications, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.
    • To provide you with news, special offers, and general information about other goods, services, and events which we offcer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
    • To manage your requests: To attend and manage your requests to us.

    We may share your personal information in the following situations:

    • With State Agencies: We may share your personal information with state agencies to monitor and analyze the use of our service, credit reporting, or to contact you.
    • With Affiliates: We may share your personal information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

    Cape may use any information voluntarily given by our users to enhance our website. We may create internal reports on user demographics and traffic patterns for our own use. This information will not be disclosed to any third parties.

    Retention of Your Personal Data

    The company will retain your personal data only for as long as necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

    The company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

    Transfer of Your Personal Data

    Your information, including personal data, is processed at the company’s operating offices and in any other place where the parties involved in the processing are located. It means that this information may be transferred to – and maintained on – computers located outside of your state, province, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

    Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

    The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

    Delete Your Personal Data

    You have the right to delete or request that we assist in deleting the personal data that we have collected about you.

    Our service may give you the ability to delete certain information about you from within the service.

    You may update, amend, or delete your information at any time by signing into your account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any personal information that you have provided to us.

    Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

    Disclosure of Your Personal Data

    Law Enforcement

    Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

    Other Legal Requirements

    The company may disclose your personal date in the good faith belief that such action is necessary to:

    • Comply with a legal obligation
    • Protect and defend the rights or property of the company
    • Prevent or investigate possible wrongdoing in connection with the service
    • Protect the personal safety of users of the service or the public
    • Protect against legal liability

    Analytics

    We may use third-party service providers to monitor and analyze the use of our service.

    Google Analytics
    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Googles uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of having made your activity on the service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing infromation with Google Analytics about visits activity.
    For more information on the privacy practices of Google, please visit the Google Privacy and Terms web page: https://policies.google.com/privacy

    Email Marketing

    We may use your personal data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

    We may use email marketing service providers to manage and send emails to you.

    Mailchimp
    Mailchimp is an email marketing sending service provided by The Rocket Science Group LLC.
    For more information on the privacy practices of Mailchimp, please visit their Privacy Policy at https://mailchimp.com/legal/privacy/

    Payments

    We may provide paid products and/or services within the service. In that case, we may use third-party services for payment processing (e.g., payment processors).

    We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their privacy policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

    Signature
    Their privacy policy can be viewed at https://signaturepayments.com/privacy/

    Usage, Performance, and Miscellaneous

    We may use third-party service providers to provide better improvement of our service.

    Invisible reCAPTCHA
    We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.
    The reCAPTCHA service may collect information from you and your device for security purposes.
    The information gathered by reCAPTCHA is held in accordance with the privacy policy of Google. https://www.google.com/intl/en/policies/privacy/

    Sources of Personal Information

    We obtain the categories of personal information listed above from the following categories of sources:

    • Directly from You. For example, from the forms you complete on our service, preferences you express or provide through our service, or from your purchases on our service.
    • Indirectly from You. For example, from observing your activity on our service.
    • Automatically from You. For example, through cookies we or our service providers set on your device as you navigate through our service.
    • From Service Providers. For example, third-party vendors to monitor and analyze the use of our service, third-party vendors for payment processing, or other third-party vendors that we use to provide the service to you.

    Share of Personal Information

    We may share your personal information identified in the above categories with the following categories of third parties:

    • Service providers
    • Payment processors
    • Our affiliates
    • Our business partners
    • Third party vendors to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you

    Links to Other Websites

    Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit.

    We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

    Changes to this Privacy Policy

    We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

    We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “Last updated” date at the top of this privacy policy.

    You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

    Contact Information

    If you have questions about our Privacy Policy or our collection and treatment of personal information, you may contact us at:

    By email: info@capeschool.com
    By visiting this page on our website: Contact Us
    By phone: 800.729.7363
    By mail: PO Box 169, Buckingham, VA 23921

    Updated February 10, 2023


Why Choose Cape?

• Friendly, knowledgeable customer service representatives to assist your every need
• No hidden charges
• Multi-State approvals on many courses
• Credits reported next business day in most states (where applicable)
• Former student discounts
• More choices: classroom, written and online self-study
• Print your own certificate of course completion (when allowed by your state agency)
• Unlimited number of exam retakes (when allowed by state agencies)
• Same day shipping on orders received before 2pm Eastern Time (Mon-Fri)

Thank you for your business!

Resources.

Have Questions? Call us at # 800-729-7363 or reach us by email at info@capeschool.com.