Our Policy

We’re here to help. If you have any questions regarding the following school policies, for more information please feel free to Contact Us.

  • To Pre-Register for classes

    To Pre-Register and guarantee a space in class, registration must be accompanied by payment in full. Mail (check or credit card) or fax (credit card only) the registration form with payment so that we receive it 1 business day prior to the first class session to take advantage of pre-paid package savings. CAPE will mail, fax or email you a confirmation, and course materials when applicable, time permitting. Walk-in registrants, (space available) must pay tuition plus a $20 surcharge by check or credit card (no cash accepted) at the start of class. Walk-ins should call to confirm availability.

    To Pre-Register for Distance Learning

    Register online, print registration form and fax or mail to CAPE with payment, or call our office.

    Reschedule Policy

    Fees apply per person per event. A $20 reschedule fee will be waived if CAPE receives WRITTEN notification at least 1 business day prior to the scheduled seminar. If a suitable alternate class selection is not currently available, the re-scheduled class can be transferred with no fee to a “To Be Scheduled” (TBS) category. TBS class credits may be used anytime in the next two years for any like kind CAPE class. TBS classes will expire after two years. All “no-shows” will be charged a $20 fee to reschedule. There are no refunds for “no-shows”. Note: To reschedule from distance learning to classroom, all distance learning materials must be returned to CAPE in unused and saleable condition with a written request to reschedule.

    Cancellation Policy

    Cape reserves the right to cancel any class due to circumstances occurring beyond our control.

    Completion Time Limit

    Pre-License: All Cape School pre-license courses are good for one year from the date of purchase. Additional extensions may be purchased for students needing more time to complete their course. The materials are constantly being reviewed and updated according to state licensing content outlines which requires us to put the one-year time limit for completion. Our priority is to ensure that our students have the most current and up-to-date information to pass the licensing examination.

    Continuing Education: All Cape School continuing education courses are good for two years from the date of purchase. Additional extensions may be purchased for students needing more time to complete their course. The materials are constantly being reviewed and updated, which requires us to put the two-year time limit for completion. Our priority is to ensure that our students have the most current and up-to-date information.

    Refund Policy

    Refunds apply to tuition fees only not shipping and materials and are per person per event. A WRITTEN refund request must be received in our office 1 business day prior to the start of class. All refunds are subject to non-refundable administrative fees: $25 fee for CE classes and $50 fee for Pre-license classes. These fees will remain on your account for one year, and may be applied to future seminars offered by Cape. Pre-license and Exam Preparation materials are non-refundable. There are NO refunds for completed courses.

    If Cape lowers the price within 30 days of the purchase of a course, a refund for the difference will be issued upon request.

    Certificate Policy

    Normally certificates are given after each class to all attendees who have registered 5 business days in advance. If not received in class, certificates will be mailed or faxed. There is a $10 charge for replacement certificates.

    Fees

    • $25 - Returned Check Fee
    • $10 - Replacement Certificates
    • $18 - Same Day Fax Grading
    • $10 - Same Day Reporting
    • $20 - Walk-in Fee
    • $20 - Reschedule fee for all "no-shows"
    • $25 - Non-Refundable fee for CE refunds
    • $50 - Non-Refundable for Pre-license refunds

    Some states require a filing fee for reporting credits. If your state requires an additional fee, you will see a notification on your state's course listing page detailing the additional fees.

    NO REFUNDS for "No-Shows"

    Promotional Discounts

    Discounts may not be combined. Discounts valid on tuition costs only.

  • Privacy

    Cape recognizes and respects its students' privacy. Course records and personal information are strictly confidential. This privacy policy demonstrates our commitment to your privacy rights. We want you to fully understand the terms and conditions surrounding the gathering of information about our customers.

    Information Cape Collects

    When a student registers for a Cape class, either through our website or via mail or phone; accesses our website; contacts us via phone, email or fax, or online chat; we may collect the following personal information:

    • Name
    • Physical address
    • Email address
    • Phone number
    • Gender
    • Credit card information
    • License number/NPN
    • Social security number
    • Employer
    • IP address

    Information collected is stored in our customer management system and kept indefinitely.



    Using and Sharing Personal Information

    The information we collect is required if the user wants to receive continuing education credit or certificates of completion.  Accordingly, we share personal information with state regulatory agencies or their designees for credit processing.

    In addition, this information may be used:

    • By Cape clients and affiliates who have purchased our classes/products/vouchers on your behalf to view and administer your information or the status of your use of our services or products.
    • By Cape and its financial institutions to process payment for purchases.
    • By shipping companies/postal services to deliver course materials and other products.
    • By Cape to communicate with you about Cape School courses and promotional offers.

    Cape may use any information voluntarily given by our users to enhance our website. We may create internal reports on user demographics and traffic patterns for our own use. This information will not be disclosed to any third parties.

    Secure Website

    Cape has created security guidelines and utilizes several security technologies to protect the loss, misuse, or alteration of information collected. Only authorized employees of Cape are provided access to personally identifiable information.

    Use of Cookies

    The Cape website uses cookies technology.  The information from these is used to track and maintain a student’s progress through our online courses.

    Links to other Websites

    This website contains links to other websites. Cape is not responsible for the privacy practice or contents of other websites. Students are strongly encouraged to review privacy policies of third party websites.

    Reviewing and Updating Your Information

    You may access and correct your information by logging into your account on https://capeschool.com, selecting "My Account" and making the necessary updates. You may also speak with a customer service representative (800-729-7363) to request that your information be updated.

    Contact Information

    If you have questions about our Privacy Policy or our collection and treatment of personal information, you may contact us at:

    Cape School Inc.
    PO Box 169
    Buckingham, VA 23921
    800-729-7363
    info@capeschool.com

    Updated May 25, 2018